City-to-City Long Distance Car Service

Baku offers a wide range of premium vehicles to suit your needs: • Economy: Comfortable sedans for everyday travel (up to 4 passengers) • Business: Luxury sedans with enhanced comfort features (up to 4 passengers) • First Class: Premium vehicles with the highest level of comfort and amenities (up to 4 passengers) • SUV: Spacious SUVs perfect for families or groups (up to 6 passengers) • Van: Large vehicles ideal for group travel (up to 7 passengers) All our vehicles are maintained to the highest standards and driven by professional chauffeurs. Vehicle availability may vary by location and booking time.

You can make changes to your booking in several ways: • Through your account: Log in to your Baku account, go to 'My Bookings', select the booking you want to modify, and click 'Modify Booking' • Through the app: Open the Baku app, go to your bookings, and use the modify option • Contact customer service: Our team is available 24/7 to assist with changes Changes you can make: • Update pickup/dropoff addresses (subject to availability) • Change pickup date and time (minimum 2 hours before pickup) • Upgrade or downgrade vehicle type (price difference applies) • Add special requests or notes Note: Changes made less than 2 hours before pickup may be subject to availability and additional fees.

Tipping is entirely optional and at your discretion. Our chauffeurs are professional and well-compensated, so tipping is not required or expected. If you choose to tip: • Cash tips are always appreciated • You can add a tip through the app after your ride • Typical tip amounts range from 10-15% of the fare, but any amount is welcome Your payment covers: • The chauffeur's time and service • Vehicle and fuel costs • All applicable taxes and fees We pride ourselves on providing excellent service regardless of tips, and our chauffeurs are trained to maintain the highest standards of professionalism at all times.

You can update your profile information easily: • Log in to your Baku account • Go to 'Account Settings' or 'My Profile' • Update your information: - Name and contact details - Email address (requires verification) - Phone number (requires verification) - Password - Address and timezone preferences - Language preferences Changes are saved immediately. Email and phone changes require verification to ensure security. Profile updates don't affect existing bookings but will be used for future bookings.

Your safety is our top priority. We implement comprehensive safety measures: Chauffeur Verification: • Background checks and criminal record verification • License verification and regular renewals • Regular training on safety protocols and customer service • Continuous monitoring and performance reviews Vehicle Safety: • Regular inspections and maintenance • Insurance coverage for all vehicles • Vehicle documentation verification • Clean and sanitized vehicles Service Standards: • Real-time GPS tracking of all rides • 24/7 customer support • Emergency assistance available • Transparent pricing with no hidden fees COVID-19 Measures: • Enhanced cleaning protocols • Hand sanitizer available in vehicles • Contactless payment options • Health guidelines compliance We continuously work with industry experts and local authorities to maintain the highest safety standards.

Chauffeur hailing is our on-demand service available in selected cities: How It Works: • Open the Baku app • Select 'On-Demand' or 'Hail a Chauffeur' • Choose your vehicle type • Confirm your pickup location • A nearby chauffeur will be assigned (typically within 5-15 minutes) • Track your chauffeur's arrival in real-time Availability: • Available in major cities during peak hours • Check the app to see if on-demand service is available in your area • Pre-scheduled bookings are always available Benefits: • Instant booking without advance planning • Same professional chauffeurs and premium vehicles • Transparent pricing • Real-time tracking Pricing: • On-demand rides may have slightly different pricing than pre-scheduled rides • Pricing is displayed before you confirm the booking • Same payment options as regular bookings Perfect for: • Last-minute travel needs • Unexpected schedule changes • Spontaneous trips • When you forgot to book in advance

Baku operates in over 600 cities and 60 countries worldwide. Our service is available in major metropolitan areas including: • North America: New York, Los Angeles, Miami, Toronto, and more • Europe: London, Paris, Berlin, Amsterdam, and most major European cities • Asia Pacific: Tokyo, Singapore, Sydney, Dubai, and many others To check if we operate in your desired city, simply enter your pickup and dropoff locations when making a booking. If the locations are available, you'll be able to complete your booking.

We offer multiple secure payment options: Credit and Debit Cards: • Visa • Mastercard • American Express • Discover • JCB Digital Wallets: • PayPal • Apple Pay • Google Pay • Alipay (in select regions) Corporate Accounts: • Corporate credit accounts • Purchase orders (for qualifying companies) All payments are processed securely through encrypted connections. We never store your full card details on our servers. Payment methods can be saved to your account for faster future bookings. Currencies: • Payments are accepted in local currency or your preferred currency • Exchange rates are updated daily • All prices include applicable taxes and fees

Your complete booking history is available in your account: • Log in to your Baku account • Navigate to 'My Bookings' or 'Booking History' • You'll see all your past, current, and upcoming bookings • Use filters to view: - Upcoming rides - Completed rides - Cancelled rides - By date range For each booking, you can: • View booking details and receipt • Contact customer service • Book a similar ride • Leave a review Booking history is maintained indefinitely, so you can always refer back to past rides and receipts for your records.

Your safety is paramount. If you ever feel unsafe: Immediate Actions: • Ask the chauffeur to stop in a safe, public location • Call our 24/7 emergency support line (available in your booking confirmation) • Contact local emergency services if needed (dial 911 or your local emergency number) Report the Issue: • Contact customer service immediately • Use the in-app emergency button if available • Report through your account after the ride We Take Action: • All safety concerns are taken seriously and investigated promptly • Appropriate measures are taken based on the situation • Your feedback helps us maintain our high safety standards Prevention: • Verify chauffeur details match your booking confirmation • Share your ride details with someone you trust • Use the real-time tracking feature • Keep our customer service number handy We have a zero-tolerance policy for safety violations and work continuously to ensure your comfort and security.

Chauffeur hailing is currently available in select major cities: North America: • New York, NY • Los Angeles, CA • Miami, FL • Chicago, IL • San Francisco, CA Europe: • London, UK • Paris, France • Berlin, Germany • Amsterdam, Netherlands • Madrid, Spain Asia Pacific: • Dubai, UAE • Singapore • Tokyo, Japan • Sydney, Australia Availability may vary by: • Time of day (typically available during peak hours) • Demand and chauffeur availability • Special events or holidays To check availability: • Open the Baku app • Look for the 'On-Demand' option • The app will show if service is available in your current location We're continuously expanding to more cities. Check back regularly or sign up for notifications about new service areas.

Each vehicle type has different luggage capacity: • Economy: 2 large suitcases + 2 carry-ons • Business: 3 large suitcases + 2 carry-ons • First Class: 4 large suitcases + 2 carry-ons • SUV: 4 large suitcases + 3 carry-ons • Van: 4 large suitcases + 4 carry-ons If you have oversized luggage (e.g., sports equipment, musical instruments), please contact our customer service team before booking so we can recommend the most suitable vehicle for your needs.

Our cancellation policy is designed to be fair for both customers and chauffeurs: Cancellation fees: • More than 24 hours before pickup: Free cancellation • 2-24 hours before pickup: 50% refund • Less than 2 hours before pickup: No refund • No-show: No refund How to cancel: • Through your account: Go to 'My Bookings', select the booking, and click 'Cancel Booking' • Through the app: Open your booking and use the cancel option • Contact customer service: Call or chat with our support team Refunds: • Refunds are processed to the original payment method within 5-10 business days • Cancellation fees are automatically deducted from the refund amount Special circumstances (illness, flight cancellations, etc.) may be considered on a case-by-case basis. Please contact customer service for assistance.

Yes, you can change your payment method for upcoming rides: Before payment: • If your booking hasn't been paid yet, you can select a different payment method during checkout • You can also update it from 'My Bookings' before the payment deadline After payment: • Once a booking is paid, you cannot change the payment method for that specific ride • Refunds (if applicable) will be processed to the original payment method Updating saved payment methods: • Go to 'Account Settings' > 'Payment Methods' • Add, edit, or remove saved payment methods • Set a default payment method for future bookings If you need to change a payment method for a paid booking due to special circumstances, please contact customer service. We'll review your request on a case-by-case basis.

We understand that travel delays happen. Here's how we handle it: For airport or train station pickups: • We monitor your flight/train status and adjust pickup times automatically when possible • If you know about a delay in advance, please update your booking through your account or contact customer service • For airport pickups, we include a 60-minute waiting time at no extra charge (extended wait time fees may apply) • For train stations, we include a 30-minute waiting time For other locations: • If you need to change your pickup time, you can modify your booking up to 2 hours before the scheduled time • Late changes or no-shows may incur fees as per our cancellation policy

If someone booked a ride for you, here's how to access it: • Check your email: You should receive a booking confirmation email with all the details • Use the booking code: The confirmation email includes a unique booking code (e.g., ABC12345) • Create an account: If you don't have a Baku account, create one using the email address where you received the confirmation • Link the booking: Once logged in, the booking should appear in 'My Bookings' if it was booked with your email Booking information includes: • Pickup location and time • Dropoff location • Vehicle type • Chauffeur contact information (available 30 minutes before pickup) • Real-time tracking link (available on the pickup day) If you can't find the booking, contact customer service with the booking code or confirmation email.